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Nissan To AWD Juke Owners: ‘We’re Sorry, Here’s $400′

Posted in auto industry, News, Nissan by Kurt Ernst | May 22nd, 2011 | 5 Responses |

The 2011 Nissan Juke. Image: Nissan Motors.

If you bought one of the first 4,000 Nissan AWD Juke models sold, expect to get a nice surprise in the mailbox. Nissan is sending you an apology and a check for $400, because the printed marketing material incorrectly stated that the AWD Juke has a 13.2 gallon fuel tank. That’s the case for the front-wheel-drive Juke, but the AWD version loses 1.4 gallons of capacity to make room for the rear differential. If you’re keeping score, that translates to a diminished range of around 45 miles on the highway, which really isn’t a deal-breaker in the eyes of most consumers.

If you’re really upset about the mixup, Nissan will even buy back your Juke, less the depreciation since you took delivery. If you’re unsure about what to do, go ahead and cash the check anyway: Nissan will still allow you to trade in your Juke, but will deduct the $400 they sent you from any buy-back value.

Nissan has made an effort to improve their customer satisfaction levels, and being up-front about this incident should go a long way towards ensuring Juke customer satisfaction. I’d be willing to bet that few customers even noticed the discrepancy, and $400 buys a decent night on the town for most of us. I’ll call this win, Nissan.

Source: 4 Wheels News

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5 Responses

  1. Set says:

    While I’d imagine being mildly disappointed in the diminished range, I’d never complain about $400 in the mail.

  2. Anthony says:

    That’s a really small gas tank, even my older car had 14.5(tib 00′), and my new one has 15.5(Lancer 11′) $400 is nice but that’s probably what you’ll be paying for gas this month alone!

  3. djrosa says:

    i applaud nissan for being upfront and honest and even if itd be 100 or 1000$ id be equally impressed. in those cases its not just about the money its that they can say shit happens whe are sorry our bad

    • Kurt Ernst says:

      Nissan is working hard to improve their reputation for customer service. I agree with you; money aside, it’s nice to see a big company say, “Sorry, we dropped the ball on this.”