Comments on: New Chrysler CEO Sergio Marchionne’s Letter to Employees

By: frances riddle

frances riddle — Mon, 23 Aug 2010 18:19:39 +0000

i have also had so much trouble with my 2005 dodge caravan that i had got because my family had got bigger when we adopted but with all the trouble we have had i am so scared to drive my kids around in it .we alway have trouble with the breaks we had a lot of work done on or around the moter that was over 2000.00 now of course it is the trasmission now already repired once for over 400.00 now back again not sure how much this is going to cost this is just a few times it has been in the shop also i have a clicking noise not cv joint many repair places have told me that and that they cant find anything wrong . there is nothing i can do because i owe more then what it is worth sad because i am a mother o four just trying to make ends meet and so tired of hearing from customer service there are no recalls and nothing that can be done.i just want something i am not scared to drive with my kids and so tired of spending all my money on repairs that i dont have.anything would help.
thanks Frances.

By: Jan Robertson

Jan Robertson — Sun, 25 Jul 2010 03:44:11 +0000

Mr. Marchiononnes, I contacted your Customer Service Department regarding ourr 2002 Chrysler Concorde with 55,000 miles on it, excellent condition, and a rod bearng in the engine just went which will cost us betwwen $3,500 and $4,000.00 to fix. Your customer service department sent my information to your Maintenance Department and told me that Chrysler had a “good will policy” regarding car repairs. Your Maintence Department advised me that since the car was no longer under a service agreement it would not do anything for us even though our car has been serviced on time, driven in town and on trips, and with 55,000 miles on it it blew and rod and now is worthless. We were told when we purchased this car it would go to 100,000-150,000 miles. We have owned the Chrysler Cordoba, Fifth Avenue, New Yorker, and two Concordes. The only problem we have ever had with any of our other Chyrslers was the Chrysler Click in the Fifth Avenue.
I do not want a response from Customer Service or any of your employees. I want a response from you directly. I plan on calling you or writing you a letter within the next week regarding this issue. If all we hear from Chrysler is “we can’t do anything” I can assure you I will take this to the Minneapolis Star Whistleblower, Minneapolis Channel 5 to make sure other potential buyers are aware of the poor treatment a loyal customer received from your company.

By: William J, Wilson

William J, Wilson — Sat, 19 Jun 2010 17:20:01 +0000

Mr. Marchionnes, I have just sent a letter to Chrysler’s Customer Center regarding my 2010 Dodge Challenger R/T. I want to copy you on this matter because I feel you would want to be appraised of my situation with this vehicle and the response I’ve gotten so far from Chrysler. I feel your assistance would make a difference. Clearly the quality of this great car needs to be addressed and the way problems are handled by your company if you wish to retain life long customers like myself. Please let me know how I may contact you in writting. Regards: William J. Wilson

By: Jackie

Jackie — Fri, 07 Aug 2009 18:52:00 +0000

Hello Mr. Sergio Marchionne,

I’m about to drive my daughter to Atlanta from Philadelphia, leaving her with a 2006 PT Cruiser. My problem is the air conditioner stopped working under warranty and Chrysler has a nationwide backorder on part # 5058274AD. I’m told it could take as many as six months before it becomes available. To make matters worse it just as difficult getting a after market part.

I don’t understand how that can be. I need someone to help me get a part.
Jackie

By: george flanigan

george flanigan — Fri, 26 Jun 2009 23:40:25 +0000

I have a replacement for airbags. I contacted chrysler inovation 2 months ago but have not recieved a reply. This new machine can be installed on or in a car seat. It nevers allows the pressure passenger to exceed 7 times the pressure of gravity. This is a computer controlled system and can be easily proven to be fool proof. Would you have someone from safety engineering contact me. Lee Iaacoca proved that safety can sell cars in 1988. This is a very simple machine that you have seen in different configurations for years.How can I contact Jim Press or Sergio,Machionne? THE WORLDS SAFEST CARS will sell. The Japanese installed the first airbag in 1968.

By: Larry Robertson

Larry Robertson — Thu, 11 Jun 2009 04:18:58 +0000

Oh yes.

Happy upcoming birthday to you!

By: Larry Robertson

Larry Robertson — Thu, 11 Jun 2009 04:01:27 +0000

WELCOME!
Welcome Mr. Sergio Marchionne:

While I have only been in the auto industry for almost 14 years, I am fortunate to be in the fuel economy/emissions reduction business with partners with over 30 years of research, engineering, and innovations.

If I were able to speak with you directly (I am part of the belvidere supplier network), I would congratulate you and ‘pitch’ you at the same time!

We provide new innovative equipment capable of making your new challenges much easier. When your new line of vehicles are producing 40% lower emissions, and current sticker mileage ratings go up by more than 20%, all with less than five-hundred dollars per vehicle invested, value tends to rise. Here in the States, or within your other oversights, we believe we will add more Carbon Credits and Social Responsibility to your endeavors. With benefits like these combined with your ‘Can Do’ style, leadership resource management workload should make leadership much easier.

Sincerely,

Larry Robertson